Frequently Asked Questions
One this page we have attempted to answer the frequently asked questions of our clients. We add to this list from time to time to provide our clients with quick answers to their questions. If an answer to your question is not provided hereon this page feel free to contact us.
What kind of clients do you work with?
We specialize in providing website design services for small business owners worldwide. All of our services are designed to make it easy for small businesses to establish and maintain their online presence.
What is your turn around time?
Our free website design services are provided on a first come first served basis. If you would like an estimate on how long it will take to have your new website designed please feel free to contact us.
Can I upgrade to a different package later?
You can upgrade to a different package at any time. However, our designers put a lot of work into creating every website, so there will be an extra charge for designing the new website if you request an upgrade within one year of creating your account.
What are your hours of operation?
General business hours are 9:00am to 5:30pm, Monday to Friday. However, we are often in the office later and on weekends. Feel free to call us any time, and if we are not available you may leave us a voice mail. We try our best to return all calls and emails within 24 hours (excluding weekends and holidays).
Do you offer your services internationally?
Although we are based in Merritt Island, Florida we offer our services to clients in most countries, though the method of payment accepted may vary. If you are not a resident of the United States and would like to sign up for our affordable web hosting services, feel free to contact us and we will work with you to find a payment method that will satisfy our requirements.
How much do your web hosting memberships cost?
The cost of our web hosting membership services varies according to your needs. We offer free consultations to help you determine which web hosting service best suits your needs.
Do you offer support if I experience problems?
All of our web hosting and free website design services include support designed to help you get up to speed on the administration and management of your new website.
Where is your company based?
All of our website designers, client support staff and web hosting servers are based in the United States. Additionally we do not outsource any services to other countries, though we may from time to time contract with companies based in the United States, who employ only U.S. residents to perform certain services.
We are well aware there are many highly qualified and capable individuals outside the United States. However, we have little or no legal recourse in employing such individuals/companies which is why we choose to have all work completed in the USA. This ensures the work is done to our mutual satisfaction, and in the rare case it is not we have recourse.
What payment methods do you accept?
We accept direct credit card payments here on this site, PayPal and Checks (payable in USD, drawn on a US bank). We accept credit cards in the form of MasterCard, Visa, American Express and Discover. PLEASE NOTE: For clients outside the United States we may require alternate forms of payments.
How do I contact you?
You may send us an email by visiting the contact us page or call us at any of the phone numbers listed at the top or bottom of this page. Additional phone numbers are posted on the contact us page, including international numbers for our valued clients in Australia and the United Kingdom.