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    Frequently Asked Questions

    This page answers the frequently asked questions of our clients, members, and visitors to this site. We add to this list from time to time to provide faster answers to your questions. If an answer to your question is not provided here on this page feel free to contact us.

    What kind of businesses do you work with?

    1) We offer a free WordPress website design to any business owner who signs up for web hosting with our recommended provider. Simply visit the web hosting services page to get started.

    2) We offer all-inclusive website design memberships that allow businesses to establish and maintain their online presence without needing to do anything except provide us with their business information so we can create their site. This service provides EVERYTHING they need to get started, including a domain name, hosting, and website design services.

    3) If your business needs a customized solution, we also provide website design services to business owners worldwide through our sister company My Island Designs. Please visit our services page for more information.

    What is your turn around time?

    Our website design services are provided on a first come first served basis. If you would like an estimate on how long it will take to have your new website designed please feel free to contact our support staff.

    Can I upgrade to a different package later?

    This topic applies only to FreeBizSites.com Members, not to our free website design offer.

    Members may upgrade to a different package at any time. However, our designers put a lot of work into creating every website, so there may be an extra charge for designing the new website if you request an upgrade within one year of creating your account.

    What are your hours of operation?

    General business hours are 9:00am to 5:30pm E.S.T., Monday to Friday. However, we are often available later and on weekends. Feel free to call us any time, and if we are not available you may leave us a voice mail. We try our best to return all calls and emails within 24 hours (excluding weekends and holidays).

    Do you offer your services internationally?

    Although we are based in the United States we offer our services to clients in most countries, though the method of payment accepted may vary. If you are not a resident of the United States and would like to sign up for one of our memberships feel free to contact us and we will work with you to find a payment method that will satisfy our requirements.

    However, our free website design offer is available to any business that signs up for hosting through a preferred website hosting company listed here on this website. Check out these fantastic website hosting plans.

    How much do your all-inclusive memberships cost?

    The cost of our all-inclusive memberships varies according to the needs of your business, and prices are subject to change. However, we offer a free consultation to help you determine which membership plan best suits your needs.

    Do you offer support if I experience problems?

    All of our membership plans include support designed to help you get up to speed on the administration and management of your new website.

    Our free website design offer does not include support, but we do offer this service at a reasonable price.

    Where is your company based?

    All of our website designers, client support staff, and the web hosting servers where your site will be hosted are located in the United States.

    What payment methods do you accept?

    We accept direct credit card payments here on this site, PayPal and Checks (payable in USD, drawn on a US bank). We accept credit cards in the form of MasterCard, Visa, American Express and Discover.

    PLEASE NOTE: For clients outside the United States we may require alternate forms of payments.

    How do I contact someone if I need help?

    You may send us an email by visiting the contact us page or call us at any of the phone numbers listed at the top or bottom of this page. Additional phone numbers are posted on the contact us page, including international numbers for our valued clients in Australia and the United Kingdom.